Category: Phantasy Star Online 2

On September 4th, 2013, a PSO2 update was released to the public which had the unfortunate side effect of deleting files from the victim's hard drive. The development team promptly responded to the problem and can confirm as of yesterday, the PSO2 updater is working correctly and is no longer erroneously deleting files outside of PSO2.

Sega is deeply sorry for the trouble this has caused and after continued discussion have decided to give players the following response:

• To compensate for those affected by this issue, Sega would like to distribute either a voucher worth 5000 Yen, or 10,000 AC of in-game currency.
• They would also like to get in contact with the players individually who lost data on their hard drives.

Around 20,514 people applied the update on September 4th at 11:00 ~ 14:42 JST. It's likely you may have been hit with this bug if you updated the game around that time.

Players who encountered this problem will have the opportunity to fill out a form that will be released in a few days. The information submitted is compared with several data to confirm whether or not you qualify. They understand that their offer can never amount to the value of lost data, but do wish to provide individualized support along with distributing some form of compensation.

They want to do everything in their power to help those who lost data on their hard drives. This may include a service call to (local) experts who specialize in hard drive restoration services. But for now, they're only discussing the possibilities of what their course of action will be. More information about this will be posted in a follow-up report once it's finalized.

They also plan to announce some form of compensation for all PSO2 players which will be posted at the official site sometime in the future. They are sincerely sorry for the situation regarding the data loss, and hope to restore faith and trust in both the development team and staff.

(Edit: Basically, if you've encountered the bug, they want you to submit a form, otherwise, how would they even know if you didn't say anything? But if you need the extra support that requires hard drive restoration services, the option is there for you as well. This is where they'll need to get in touch with you personally.)

(If you were a victim of this bug, please consult AIDA's thread to learn how to restore the lost files.)

 GameGuard Error Codes

There is currently a bug that causes Gameguard to issue the following error codes when PSO2 starts; 340, 350, 360, 361, and 380. If you received any of these error codes, you must delete the GameGuard folder located inside PSO2's installation directory.

First, head to the pso2_bin folder found in your PSO2 installation directory

• C:\Program Files (x86)\SEGA\PHANTASYSTARONLINE2\pso2_bin

Then, delete the the folder titled "GameGuard" and restart the game.

(Error Code 2000) Makeover Counter Sticker Bug

There's currently a bug that causes stickers to not show up in the Makeover Counter. Because of this bug, previously registered tickets may appear as if they were unactivated. Please try not to reactivate the same ticket again. Once they fix this issue, you'll be able to reselect the stickers at the Makeover Counter. The development team also plans to distribute tickets for stickers that were reused on accident.

In addition, players affected by this bug may see "Error Code: 20000" whilst leaving the Makeover Counter. This bug affects the following stickers:

Sticker List

• ＰＳ２５周年ステッカー PS25th Anniv. Sticker
• 電撃警備保障ステッカー Team Dengeki Security Sticker
• ゴシックステッカーＡ Gothic Sticker A
• ゴシックステッカーＢ Gothic Sticker B
• ゴシックステッカーＣ Gothic Sticker C
• カテドラルステッカーＡ Cathedral Sticker A
• カテドラルステッカーＢ Cathedral Sticker B
• カテドラルステッカーＣ Catherdral Sticker C
• クーガーブランド Cougar Brand
• ヤクシャブランド Yakusha Brand
• メディカルステッカーＡ Medical Sticker A
• メディカルステッカーＢ Medical Sticker B
• アークスＧＰ２０１３ ARKS GP 2013
• ホワイトフラワー White Flower
• ブラックフラワー Black Flower
• ホワイトパイレーツ White Pirates
• ブラックパイレーツ Black Pirates

Starting September 4th, PC players will have the ability to set up an item trading password. It is an extra security measure that prevents unauthorized item transactions among compromised accounts. PC players who are not taking advantage of the One-Time Password feature will be required to input a password when trading items or using My Shop services.

• PC Players who are using the One-Time Password (OTP) service will not be required to set up an item trading password.

Item Trading Passwords are required during the following situations:

• Item Trading
• My Shop (Including My Shop Room Counter)
• Gift Box Room Items

An Item Trading Password will be required once per signed-in session. You do not need to enter it again until you logout and log back into the game.

The PlayStation Vita version will not have to use an Item Trading Password for now.

Item Trading Passwords can not prevent unauthorized access to your account. For this particular situation, we recommend setting up a One-Time Password for complete security. If in the unlikely event that a OTP enabled account was compromised, players utilizing this service will be able to report on lost or stolen items directly to the administration team.

Setting up an Item Trading Password

A message will pop up the first time you access the My Shop menu from the Visiphone. This message is summarizing the details as explained above the purpose of the Item Trading Password. Press the left blue button to get started!

Type in a 5 digit password of your choice. You can type in this password through either the keyboard or mouse. If you use the mouse, the numbers are shuffled around just in case someone is tracking your keystrokes. You need to type the same password twice before you can continue.

Once you're done, you can use My Shop and trade services without reentering your password until you sign off and sign back on.

What Happens if I Forget My Password

You will be locked out of Item Trading services if you fail to input the correct password after 6 attempts. If by any chance you've forgotten your password,  you must submit an application through the Password Reset Request form. Once logged in, check the box underneath the SEGA ID, and type in your email address and push the blue button. Please note it can take up to 72 hours for them to process your request.