Post Updates
- Premium Set Expiration details clarified
At this time, they haven't confirmed of any serious issues, nor ongoing DDoS attacks on their end.
While checking on the stability of their services, they noted several problems with the various countermeasures they have in place. On July 9th, they stated they have completed addressing the issues below:
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[toggle title="Error 107 When Opening the Launcher "]
On July 9th, they completed addressing this issue due to the countermeasures implemented on July 2nd.
Sega has received reports that users are encountering Error 107 when starting up the Launcher. Under certain environments, this error seems to be occurring due to the measures that took place in response to the DDoS attacks. They are sorry for the inconvenience and are now working towards correcting the issue. If you receive this message, they ask that you try relaunching it some other time.
[/toggle]
.[toggle title="Error 630 When Switching Blocks"]
On July 9th, they completed addressing this issue due to the countermeasures implemented on July 2nd.
Sega has received reports that users are encountering Error 630 when changing blocks. Under certain environments, this error seems to be occurring due to the countermeasures they provided in regards to the DDoS attacks.
[/toggle]
[toggle title="Automatic AC Charging Issues "]
On July 9th, they completed addressing this issue due to the countermeasures implemented on July 2nd.
Sega has received reports where AC is not automatically credited into your account for the "Automatic AC Charging" payment plan. They are sorry for the inconvenience and are now investigating this issue.
[/toggle]
[/toggles]
In addition they proceeded to correct the following issues:
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[toggle title="Users Not Receiving their Authentication Emails"]Sega has received reports that users are not receiving their authentication key emails when requested during the login process. Under certain environments, this bug seems to be occurring due to the measures that took place in regards to the DDoS attacks. A correction for this bug was carried out on July 1st @ 17:30 JST. They are truly sorry for the inconvenience this has caused. [/toggle]
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They will carefully push forward addressing these issues, while checking to see if there are no issues with the stability and security of their services. Support will take some time, and they ask that you wait for further correspondence. Further developments as soon as they arrive, will be posted in the support list at the official site.
As for PSO2es, Sega plans to resume service sometime in July. They are making preparations to release a new version, so an application update will be required. They will also consider releasing some form of compensation to all PSO2es users, and will discuss details at a later time.
The following services are currently suspended:
- PSO2es Logins.
The next PSO2es follow-up report will be released on:
- July 4th @ 15:00 JST
7/1 11:30 JST
- Premium Set Expiration details clarified.
| Compensation for All Users | |
| Date | July 2nd Maintenance |
| Items |
|
- The Free Salon Pass lets you edit AC content from the Makeover Counter. This item is different from its AC counterpart in that Premium Set users are unable to re-edit their customizations. (In a typical scenario, Premium Set users with the regular salon pass can re-edit their customizations for a period of time.)
- The item's name for the "(100%) Grind Success" was published incorrectly in the previous report, and has now been corrected.
| Login Stamp Period | July 3rd @ 00:00 ～ July 17th @ 23:59 JST |
|---|---|
| Boost Content | Login Stamp +1 Bonus! |
| Boost Event Period | (Between Maintenances) July 9th ~ July 16th 2014 |
|---|---|
| Boost Content | +50% EXP for All Quests! +50% Rare Drop Boost! |
Extensions
- Items that are valid for a period of time, (Premium Sets / Extra Storage) will be extended for 15 days.
- To be addressed on July 2nd's Maintenance.
- [Premium Sets], [Extra Storage Slots 1 ~ 5], [My Room], [My Shop], [Client Order Cap Expansion] will be extended for 15 days.
- Items that expire between June 19th ~ July 2nd's maintenance maintenance are also included.
- Items that DON'T expire as of July 2nd will be extended for 15 days. (※)
- In addition, items that DO expire by July 2nd will be extended for 15 days from the point of time of expiration. (※)
- Item Design Contest
- Extended until July 23rd @ 16:00 JST
- PSO2 2nd Anniversary Illustration Contest
- Results posted late July
- PSO2 2nd Anniversary Character Contest
- Extended until July 9th @ 16:00 JST
- Nominees posted early August
- Results posted mid August
- PSO2 2nd Anniversary Character Portrait
- Extended until July 23rd @ 16:00 JST
- Results posted late August
- Interlocking WEB Mission
- Extended until August 27th Maintenance
- Mission 1 Reward Schedule: July 23rd Maintenance
- Mission 2 Reward Period: July 23rd ~ July 30th Maintenance
- Buy AC Campaign #11
- Extended until July 9th Maintenance
- Rewards posted early August
- Spend AC, Get Item Campaign #9
- Extended until July 23rd Maintenance
- Reward period Mid August
- Sonic's Birthday
- Extended until July 9th Maintenance
- Rewards posted Early August
- Webmoney Campaign #10
- Extended until July 13th
- Details: You will be entered into a drawing for Webmoney points if you purchase 3000 AC with Webmoney between May 30 ~ July 13th
- Rewards posted Mid August
- Client Order Campaign #56
- Extended until July 9th
- Rewards posted July 16th.
- PSO2 Live Broadcast #21 Secret Phrase
- Phrase: かんしゃさいたろう
- Extended until July 9th
- Rewards posted at an unspecified maintenance.
- PSO2 x PSO2es Interlocking Campaign
- Reward posted early July.
| PSO2 New Registrations Campaign #9 | |
|---|---|
| Campaign Extended until July 23rd. | |
| Qualifying Period | Prize Date |
| June 11th ~ July 2nd | Mid July |
| July 2nd ~ July 9th | Mid July |
| July 9th ~ July 16th | Late July |
| July 16th ~ July 23rd | Early August |
| Welcome Back Go! Go! Campaign #2 | ||
|---|---|---|
| Campaign Extended until July 23rd | ||
| Round | Target Achievement Period | Prize Date |
| 1 | June 11th ~ July 2nd | Mid July |
| 2 | July 2nd ~ July 9th | Mid July |
| 3 | July 9th ~ July 16th | Early August |
| 4 | July 16th ~ July 23rd | Mid August |
Campaign Visiphone Expiration Extensions
- Compensation for the Extreme Quest: Tundra and Mechs Bug
- Expires July 9th @ 11:00 JST
- 5/23 Special Maintenance Compensation
- Expires July 9th @ 11:00 JST
- 5/25 Connection Issues Compensation
- Expires July 9th @ 11:00 JST
- Client Order Campaign 12
- Expires July 9th @ 11:00 JST
This section below is based on personal opinion and has nothing to do with Sega's press releases. We've been seeing a lot of questions about the Vita version and we hope to bring some clarity to the situation.
At this current time, the only major PSO2 service that is not online is the smartphone version. That being said, the majority of people outside of Japan will have an extremely difficult time connecting to the servers. If you can connect outside of Japan, congratulations, you are one of the lucky few who won't be experiencing any problems.
[label type="label-danger"]
July 3rd
[/label] Barely anyone from Japanese territories are reporting issues with error 630 and 107. Though Sega will continue to take measures in addressing the issue, there is NO obligation for them to have to have this corrected so players outside of Japan can connect to the server.
