PSO2 JP: 7/2 Server Connection Issues

EDIT: All services have been restored, and everyone seems to be able to connect as usual. The original story is below:

There appears to be an issue with several ISPs/locations connecting to PSO2 servers and the website. SEGA has announced that they are aware of the problem and looking into it, and apologies for the inconvience.

For those who can't access the page, it essentially says "Currently, there is an issue where players cannot connect to the server and website. We are investigating the cause and a fix. Until it is resolved, we apologize for the inconvenience. Please be patient until functionality is restored. Thank you."

Update: SEGA has updated the above link with further details about their "fix":

2018/7/2 18:30更新 7月2日(月)15:50頃より、ゲームサーバーおよびプレイヤーズサイトの一部ページに接続できない現象が発生しておりましたが、16:25頃に復旧いたしました。 現在はデータセンターおよびゲームサーバーで問題は発生しておらず、正常に接続できることを確認しております。 また、復旧以降も一部の回線で接続できないとのご報告をいただいております。 こちらにつきましては、ご利用されている回線で障害が発生している可能性がございますので、ご利用されているプロバイダ様へお問い合わせいただきますようお願いいたします。 皆様には大変ご迷惑をおかけいたしましたことをお詫び申し上げます。

Translation: "Around July 2nd at 15:50 JST, there was an issue where it was not possible for some people to connect to the game server and website. This issue was resolved around 16:25 JST. Currently, there are no problems with the data center or game center, and we have confirmed that we can connect normally. We have also received some reports that people cannot connect after this fix. Because of this, there is a possibility that a failure has occurred in the connection being used, so please contact your ISP. We apologize for the inconvenience this has caused everyone."

However, numerous regions and ISPs (including some of the Japanese players) still cannot connect to the game or the website. We are hopeful that this is a temporary issue and will be resolved in a timely manner. We'll update this post as this situation develops.

Update: All services have been restored, and everyone seems to be able to connect as usual.

41 thoughts to “PSO2 JP: 7/2 Server Connection Issues”

  1. Currently, Harsh weather conditions in Japan are heavily affecting the servers to the point of a significant portion of users are unable to maintain any semblance of connection to stay in the game.

    From a teamate.

    1. I could be wrong, but I thought the servers are located in the data center in Tokyo? Only what you would call "harsh" weather is happening.. er happened in southern Japan.

      So I doubt weather is the case.

    2. Eh, I suppose it's possible that this has affected connectivity from other regions to Tokyo, however…

    1. 2014 was a bad year… Amazon webservices VpN one year free trial… and i went beyond the one year free trial….

    1. Dont think so, when I try to log tough the ships appear with the Under Maintenance status (ps im on ps4)

    2. im on the ps4 also, seems more a everything issue plus i feel if it was a ep2 ip ban issue it wouldnt effect even their own jp players… im just sad cause today was the rappy egg farm day Dx

  2. I'm from Argentina, and the servers still down…

    Program opened successfully! Version [OK!]
    Refreshing external information window…
    The Tweaker could not connect to the SEGA patch server
    Checking for PSO2 Updates…
    Checking for Plugin Updates… There are no plugin updates available.
    You have the latest Spanish patch! [OK!]
    All done – System ready!

    >> Servers are offline (maintance?)

    1. if you're using the Tweaker, you should be able to login with the Telepipe Proxy.

      If you haven't used V2 before, you'll need to go to Other Tasks -> Configure Telepipe/PSO2Proxy settings, and enter this URL in the box that opens:

    2. Problem with Telepipe is that it overloaded way too quickly with all the people coming in. At least according to Synthsy

    3. Then, uh…

      Come participate in the unscheduled Telepipe Proxy v2 Beta Load Test!

  3. Proxy doesnt work says timed out everytime and teathering doesnt work as well my day off before the 4th of july week and i cant play =<

    1. its not maintenance -its only certain Isps that are affected. my Guildmates in the states say they cannot connect but a few friends in europe say they are in the game right now looking at an empty ship 02.

  4. all i get in game "server uknown" and gives me the error message :/ i just started playing it yesterday goddamn.

  5. Program opened successfully! Version [OK!]
    Refreshing external information window…
    Tweaker loading stopped here….
    Server Offline

  6. I was having the same issues as everyone else, but like most people I did not set Tweaker.exe or PSO2.exe as an exception on my Windows Firewall. Once I did this I was able to connect without issues. Hope this helps some of you

  7. All my fellow Sunshine California guildmates report normal connectivity now. No telepipe or VPN required. THAT feeling of being locked out of something you enjoy beyond your control is never a good feeling. i used that impromptu day off to actually see the real sunshine XD

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