PSO2 JP: Hard Drive Data Loss Report Form

On September 4th, Phantasy Star Online 2 released an update that unintentionally deleted files off of the victim's hard drive. Players who encountered this issue will have to complete a bug report form in order to receive assistance.

Qualifying Recipients

  • Those who completed the update that was carried out on September 4th, 2013 at 11:00 ~ 14:42 JST.
  • This problem did not occur for those who canceled the download at some point during that time.

The compensation is split up into two services.

(1) Apology

  • Players can choose between a voucher worth 5000 Yen, or 10,000AC of in-game currency as compensation for the inconvenience this has caused.

(2) Data Restoration

  • Players who are having trouble with the data loss can get in contact with Sega staff. This may include a service call to hard drive restoration experts.

Compensation Distribution Date

  • Sega plans to release the 5000 Yen or 10,000 AC compensation around early October.
  • Sega plans to assist with covering Hard Drive restoration services around early October.

The information submitted in this form will be compared with several data to see if you qualify. They ask that you input your current address and contact information if opting for the cash voucher and/or hard drive restoration service. Sega will also cover any expenses incurred with restoring data from your hard drive. You can complete the form here.

Bug Report Form

Please fill in ALL the entries of this form.

SEGA ID: (Already Filled)

メールアドレス: Email Address

お名前: Full Name

郵便番号: Japanese Postal Code

ご住所: Japanese Address

電話番号 : Japanese Telephone Number

OSバージョン: Operating System

  • Windows 8
  • Windows 7
  • Windows Vista
  • Windows XP
  • その他 Other
  • わからない: I don't know.

ドライブ名: PSO2 Installation Hard Drive Letter

  • C:
  • D:
  • E:
  • F:
  • それ以外: Other
  • わからない: I don't know.

設置場所: Installation Location

  • 内蔵ディスクドライブ: Internal Hard Drive
  • 外付けディスクドライブ: External Hard Drive
  • それ以外: Other
  • わからない: I don't know.

フォーマット形式: File System Format

  • NTFS
  • FAT32
  • それ以外: Other
  • わからない: I don't know.

お詫び対応種別: Compensation

障害と思われる症状: Describe any symptoms or issues in 2000 characters or less.

復旧業者の訪問も含めた個別対応: Hard Drive Restoration Services and/or Personal Support.

  • 希望する: Yes, I require further assistance!
  • 希望しない: No, I do not wish to utilize these services.



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