OTP (One-Time Password) Registration Guide for PSO2

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One-time Passwords are an extra layer of security to help prevent unauthorized access into your PSO2 account. Players who wish to register for this service must use the Google Authenticator app.

Google Authenticator Method

Google Authenticator is the newest method in protecting your account with a One-Time Password. All the perks available to OTP users also apply to those who sign up through Google Authenticator.

Before we begin, there are several things you’ll need to know:

  • Failing to input the correct One-time Password several times will result in your PSO2 account getting locked.
  • Having a locked account through the Google Authenticator method requires you to fill out a form to SEGA.
  • This form is available by navigating to the SEGA Support page.

Due to the above situation, it is possible to be permanently locked out of the account if SEGA refuses to offer assistance to players outside of Japan. We will append this guide with more information after players report their experiences with the support form.

 

F.A.Q

The following options are available to those who have lost their cellphones.

Option A

  • Sign into the SEGA ID page, select [ ワンタイムパスワードの設定変更はこちらから]. Insert the OTP Termination Code in this box to sign on. This action will remove Google Authenticator from your account.

Option B

  • If you do not have your OTP Termination code, then you must contact SEGA by filling out this form.

The following options are available to those who have lost their OTP Termination Code.

Option A

  • Sign into the SEGA ID page and enter your One Time Password. Follow the instructions at the bottom of this page to remove Google Authenticator from your account. Afterwards, you may proceed with signing up for Google Authenticator again to acquire a new OTP Termination Code.

Option B

  • If you do not have your OTP Termination code, then you must contact SEGA by filling out this form.

An Item Trading Password was automatically applied for those who did not manually remove Secure OTP from their accounts. Please check the email address registered to your SEGA ID to see if an Item Trading Password was sent. Also, please take this time to remove Secure OTP from your account.

Registering Google Authenticator

Step 1

Download Google Authenticator on your Android Device.

 

Step 2

Log into the SEGA ID page.

Click [今回はパスワードを変更しない] to skip changing your password.

 

Step 3

Click the blue [登録情報へ] link at the top of the page.

If you’re on the AC Page, click the [登録情報管理] button at the bottom of the page.

 

Step 4

Birth and email otp
▲▲ Enter Birthday and Email ▲▲

Click the radio button as indicated in the screenshot and enter your birthday.

  • Enter your birth year, two-digit month, and two-digit day.
  • Enter your email address at the bottom of the page.
  • Press 「次へ」 to continue.

 

Step 5

OTP Methods
▲▲ OTP Settings ▲▲

Scroll down until you reach [Google認証システム 未設定].

  • Click the 「ワンタイムパスワード設定」 button to continue.

 

Step 6

OTP QR CODE
▲▲ QR Code ▲▲

In the Google Authenticator app, tap the three dots in the top right corner and select [Set up Account].

  • Tap [Scan a Barcode] and download the app it requests.
  • Scan the barcode.
  • On the website, type the 6 digit code in the form beneath [確認コード].
  • Press [登録] to register the code.

 

Step 7 

▲▲ OTP Termination Code ▲▲

Copy the OTP Termination Code [ワンタイムパスワード解除コード] and store it in a safe location.

  • If you lose your device, you may use the termination code to access your account after you log into the SEGA ID page.

※ We strongly recommend saving this code in a secure location outside of your cellphone!

!! Please Stop What You’re Doing and Save the OTP Termination Code !!

!! The OTP Termination Code Must Be Stored Outside the Cellphone !!

Using your One-time Password

OTP Input

A One-time Password will be required upon signing in. Failing to input the correct password several times will result in your PSO2 account getting locked. The only way to unlock your account is to contact SEGA by filling out the SEGA Support form.

Support Form

  • お名前 (Name)
  • SEGA ID
  • 連絡可能なメールアドレス (Contactable Email Address)
  • メールアドレス再入力 (Retype Email Address)
  • 生年月日 (Birth Year / Month / Day)
  • ご利用のサービス (Select PSO2)
  • ご相談内容 (Select ワンタイムパスワード(Google認証)について)
  • お問い合わせ内容 (Write Your Message)

Removing your OTP

Step 1

Sign into the SEGA ID Management page.

 

Step 2

Enter OTP

The second step will require a one time password.

 

Step 3

Enter Details

Click the 登録情報へ link at the top and enter your details.

(Enter your birth year and email address.)

 

Step 4

OTP Methods

Click [ワンタイムパスワード設定].

 

Step 5

Delete OTP

Click the [解除] button to delete the OTP.

 

Step 6

ワンタイムパスワードの設定を解除しました。
This message will appear after successfully deleting the OTP.

F.A.Q

Due to the success of the Google Authentication method, Sega has decided to terminate Secure OTP from the game servers as of September 28th, 2016. Players who failed to remove Secure OTP from their accounts will be forced to contact SEGA to prove the account is indeed theirs.

Please use this form to open a ticket with Sega.

The following information should be copied and pasted within the text box. (Please remove the English Text)

・ご依頼の内容  (Request Contents)
OTP停止依頼 (OTP Termination Request)
 
・停止を希望されるOTPの種類 (OTP You Wish To Terminate)
SecureOTP  [○]
 
・停止希望理由:(そのまま記載ください) (Reason of Termination) (Please Write As Is)
SecureOTPサービス終了のため (To Cancel Secure OTP Service
 
・SEGA ID:   (Write your SEGA ID)
・お名前:  (Write your Name)
・ご住所(都道府県名、建物名など全て記載をお願いします):    (Write your Address: Prefecture and Building Name)
・お電話番号(ハイフン無しで記載ください):   (Telephone Number)
・生年月日(西暦で記載ください):  (Birthdate)
・登録メールアドレス:  (Email Address Registered to this account)
・秘密の質問の回答: (Secret Question Answer)

 

An Item Trading Password was automatically applied for those who did not manually remove Secure OTP from their accounts. Please check the email address registered to your SEGA ID to see if an Item Trading Password was sent. Also, please take this time to remove Secure OTP from your account.

Using your One-time Password

Enter OTP

Upon signing in, press the refresh button in the SecureOTP application to acquire a new password. Warning! The account will be locked after six failed attempts. If the account is locked, you must contact the SecureOTP support team by calling 03-3500-3463 in Japan or by emailing them at [email protected] (You may type your message in English.)

Provide them with your:

  • Serial Number
  • Nickname

 

Removing SecureOTP

Please use this form to open a ticket with Sega.

The following information should be copied and pasted within the text box. (Please remove the English Text)

・ご依頼の内容  (Request Contents)
OTP停止依頼 (OTP Termination Request)
 
・停止を希望されるOTPの種類 (OTP You Wish To Terminate)
SecureOTP  [○]
 
・停止希望理由:(そのまま記載ください) (Reason of Termination) (Please Write As Is)
SecureOTPサービス終了のため (To Cancel Secure OTP Service)
 
・SEGA ID:   (Write your SEGA ID)
・お名前:  (Write your Name)
・ご住所(都道府県名、建物名など全て記載をお願いします):    (Write your Address: Prefecture and Building Name)
・お電話番号(ハイフン無しで記載ください):   (Telephone Number)
・生年月日(西暦で記載ください):  (Birthdate)
・登録メールアドレス:  (Email Address Registered to this account)
・秘密の質問の回答: (Secret Question Answer)

 

 

 

54 thoughts on “OTP (One-Time Password) Registration Guide for PSO2

  1. Hello. I have question. I’ve finished the registering process for google authenticator and removed OTP. But what do I do with the OTP termination code mentioned in Step 7? I thought it would be needed to remove OTP once I finished setting up google authenticator, but it didn’t ask for the code.

    1. I believe you need that one for once you wanna remove google authenticator, not secureOTP. So keep that code in a save place for once that time comes.

  2. Hello,

    Yesterday, my phone was a mistake, so I had to reset it as factory but now the PSO2 not recognize Google Authenticator codes. When I checked the account PSO2 with Google Authenticator gave me a code if lost or stolen me my phone, I have used and also the codes work.

    If anyone knows how to solve this problem or possibly if someone passes through a similar situation and managed to overcome this drawback, we appreciate it.

    I apologize for the poor translation, I’m not very good with English and Google Translate helped me. xD

    Thank you.

    1. Hello

      In the afternoon I sent a ticket and Sega as an answer I send a link to remove Google Authenticator OTP but to follow the steps to disable get the following error:

      現在、解除することができません。しばらく経ってから、もう一度やり直してください。

      “Now, it can not be released. At a later time, please try again.”

  3. It’s been about a year since I foolishly locked myself out of the game by losing my old phone and not remembering my secureOTP serial number or username to reinstate it in my new phone and now I’m getting emails from Sega about the secureOTP service being straight up terminated at the end of september according to google translate. So, like, on a scale of 1 to 10 just exactly how screwed am I from ever being able to play this game again?

  4. Hi.

    I cannot login into the management page. Idk why when i login it send me to a page that says this:

    Customer “SecureOTP” which has been set has terminated service at SEGA ID.

    ◆ SEGA “SecureOTP” in the billing and settlement and management page authentication of the ID of the corresponding termination announcement

    now, we have to stop the log in to this SEGA ID in the management page.
    Please review the following “Frequently Asked Questions”, received an inquiry to SEGA ID support
    you as you thank you can go a stop request of “SecureOTP”.
    ◆ FAQ
    [SEGA ID] not be able to log in to the billing and management page remain registered the “SecureOTP”
    If it is the inquiry the ※ FAQ of the above without being over,
    your time in the corresponding than usual Please be sure to check it as it may be.

    i used google translate in that ^

  5. It’s been a while since I’ve last played and I guess I have to remove the SecureOTP by sending a ticket to SEGA now, but I believe I’ve forgotten the address I used to register and potentially some of the other information that the template is asking for. Will it be a problem if I get some information wrong? I just don’t want to be locked out of the account because the game is playable, but it would be nice if I could use my OTP storage as well. I still have my serial number and the app for SecureOTP on my phone. Could I send an email to SecureOTP with that serial number instead?

    1. I don’t think it would look good on you to get information wrong. Since Sega has pretty much cut ties with Secure OTP, getting in contact with Sega is your only option.

  6. If I fill out the template for the ticket to SEGA and get some of the information wrong will my account still be okay? I’m not actually sure I remember all the information. Will including my serial number for SecureOTP help?

  7. Hi.
    Anyone got a Tutorial how to do the Google Authenticator Method?
    SEGA Completly changed there Webside.
    So i cant use the steps written here.
    Hope someone can help me out.

    1. I couldn’t find it anywhere for myself either and you’ve probably figured it out in these past 3 months, but I figured I’d post the steps I took to do this for anyone else that might need it:
      *Go to https://cha.isao.net/profile_oem/OEMLogin.php?product_name=sega
      *Login.
      *Right button (do not change password).
      *Middle top link (registration information).
      *Enter your birthday (and only your birthday).
      *Scroll to the bottom and click the button.
      *Copy the secret key.
      *Open your authentication app/program.
      *[Following directions are for WinAuth on PC]
      *Add > Google.
      *Name: PSO2
      *Enter the secret key.
      *Click Verify.
      *Enter the number that comes up into the input on the website.
      *Copy the release key and keep it safe in case you ever lose access to the authentication device.
      *[Logging into PSO2]
      *Try to login as usual.
      *A popup will ask for the OTP.
      *Ask the app/program for a code (circular arrow on WinAuth).
      *Enter the number into PSO2.
      *(optional) Once logged in, go to the visiphone for campaign rewards.
      *You now have 200 extra spaces.

    1. If you’re getting tripped up by something as simple as a captcha you should avoid otp as you’ll probably get locked out of your account and never be able to get it back.

  8. I’m confused af, somehow I cant login back into account on SEGA id no matter if I write captcha wrong or right. Still can log into the game, not sure what happened lol.

  9. i lost my phone and the terminate code too, so i use the step and fill the inquiry, recieve mail from SEGA, but at the end its directing me to the site and still need terminate code. can someone help me….

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